Refund policy

We want you to love your Bambière products. If something isn’t quite right, here’s how we can help:

• Returns timeframe: You may request a return within 14 days of receiving your order.
• Condition: Items must be unused, unopened, and in original packaging. For hygiene reasons, we cannot accept returns on opened skincare or wellness products.
• Exchanges: If you receive a damaged or incorrect item, we’ll replace it at no extra cost.
• Refunds: Once your return is received and inspected, we’ll issue a refund to your original payment method. Shipping costs are non-refundable.
• Return shipping: Customers are responsible for return postage unless the product is faulty or we made an error.

To start a return, please contact us at admin@bambiere.com with your order number and details.